Student/Family Technology Support Requests
Please correct the following errors.
Student Name
Student ID (if known)
Student's email address (if known)
Student/Parent/Guardian Home Address
School Name
Belle Sherman Elementary
Beverly J. Martin Elementary
Boynton Middle School
Caroline Elementary
Cayuga Heights Elementary
DeWitt Middle School
Enfield Elementary
Fall Creek Elementary
Ithaca High School
Lehman Alternative Community School
Northeast Elementary
South Hill Elementary
Other (Please specify)
Grade Level
Pre-K
Kindergarten
First Grade
Second Grade
Third Grade
Fourth Grade
Fifth Grade
Sixth Grade
Seventh Grade
Eighth Grade
Ninth Grade
Tenth Grade
Eleventh Grade
Twelfth Grade
Other (Please specify)
Parent/Guardian Name
Parent/Guardian Phone Number
Parent/Guardian Email Address
Device asset number or serial number, if applicable
Type of Issue
QR code - Replacement
QR code - Not Working
Unable to sign into Chromebook
Chromebook Power (will not turn on)
Chromebook Power (will not charge)
Chromebook Audio
Chromebook Display / visual issues
Chromebook - Touchpad
Chromebook - Keyboard
Chromebook - Housing damaged (outer casing)
Broken charger / Request replacement
iPad(please provide Serial Number or Tag number below "Other")
Google Classroom
Seesaw / Clever
Internet / Wi-Fi
Email
Blocked site(s)
Other (Please specify)
Description of the issue. Please provide as many details as possible so that we may troubleshoot the issue accordingly
What would you like to submit?
Question
Comment
Suggestion
Concern
Compliment
Tell us who you are
(Select one or more)
Ithaca City School District Student
Ithaca City School District Parent/Guardian
Ithaca City School District Employee
Community Member
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