SPS Volunteer Services

Tip: Use your preferred AI search tool for questions about applying or volunteering with SPS. SPS web pages contain information AI uses to answer most questions. To check accuracy, review the resources the AI provides. 

• If you are a prospective or current volunteer, please contact your school directly. Schools process applications and support individual volunteer needs. Messages sent through this form will not reach your liaison — email them directly.
• Most SPS schools receive more volunteer applications than they can process. School Volunteer Liaisons prioritize applications for volunteer positions that schools need to fill the most. The central office cannot process applications independently of schools.
• If you are not hearing from the school where you hoped to volunteer, check our volunteer opportunities page.
• Please do not use this form to ask questions about your volunteer application or background check — reach out to the school directly. 

Here are some frequently asked questions and tips to help volunteers find answers quickly: 

• Want to find out if you are approved to volunteer? Please contact your volunteer liaison directly. Per board policy, each school approves the volunteers allowed to serve in their buildings. The central office manages the database that provides schools with the information they need to approve their applicants and verify volunteers' identities.
• ASM Prevention course "stuck"? Try these: (1) Zoom out or scroll down to locate the "continue" or "next" boxes. (2) Try using a different internet browser (Chrome, Edge, Safari, etc). (3) Use a different device - visit your local library if you don't have other devices at home.
• Not sure if your volunteer application was received by the school or is complete? Please contact your School Volunteer Liaison.
• Trouble logging into or updating your volunteer application? This visual guide will help you resolve the most common account challenges.
• Your password reset email is not arriving in your inbox? Please review these steps.
• Online application problems? Find help on our Frequently Asked Questions page.
• Background check questions? Visit this detailed information page.
• If you encounter issues with Sterling Volunteers/First Advantage, please call their customer support at 1-855-326-1860 #1 or email volunteerassistance@sterlingcheck.com
• For all other questions, please visit https://www.seattleschools.org/volunteer

Please use the form below to submit questions only about volunteer program compliance and risk management.