{"id":17016,"date":"2026-07-13T13:44:48","date_gmt":"2026-07-13T13:44:48","guid":{"rendered":"https:\/\/www.onflo.com\/learningcenter\/?p=17016"},"modified":"2026-07-13T13:44:48","modified_gmt":"2026-07-13T13:44:48","slug":"it-workflow-enhancements","status":"publish","type":"post","link":"https:\/\/www.onflo.com\/learningcenter\/how-to-articles\/it-workflow-enhancements\/","title":{"rendered":"IT Workflow Enhancements"},"content":{"rendered":"\t\t
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New triggers, stop-after control, and execution sequencing for Ticket and Asset workflows<\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Overview<\/b><\/h4>

This release introduces three enhancements to Workflows that give you finer control over when a workflow runs and in what order. You can now target ticket creation and ticket updates separately, stop a trigger\u2019s workflow chain once a workflow matches a record, and arrange the exact sequence in which your Asset and Ticket workflows run.<\/span><\/p>

  • Separate triggers for ticket creation and updates<\/b>:\u00a0New Ticket Created and Ticket Updated are now two distinct triggers.<\/span><\/li>
  • Stop after this workflow<\/strong>: an option that prevents any further workflows on the same trigger from running for a record once this workflow matches.<\/span><\/li>
  • Workflow execution sequence<\/b>: Asset and Ticket workflows now live on separate pages, and you can drag and drop them to define the order in which they run.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    Separate Ticket Created<\/em> and Ticket Updated<\/em> triggers<\/b><\/h4>

    What changed<\/b><\/span><\/p>

    Previously, workflows offered a single combined trigger, New Ticket Created or Updated, which fired both when a ticket was created and whenever it was updated. That trigger has now been split into two distinct triggers \u2014 <\/span>New Ticket Created<\/b> and <\/span>Ticket Updated<\/b> \u2014 so a workflow can respond to just one of those events. This lets you build a workflow that runs only at ticket creation, or only when an existing ticket changes, instead of one firing in place of the other.<\/span><\/p>

    How to use it<\/strong><\/span><\/p>

    1. Open a new or existing workflow in the workflow editor.<\/span><\/li>
    2. At the top of the workflow, open the When this happens trigger dropdown.<\/span><\/li>
    3. In the expanded list you will now see New Ticket Created and Ticket Updated as separate options.<\/span><\/li>
    4. Select <\/span>New Ticket Created<\/b> to run the workflow only when a ticket is first created, or <\/span>Ticket Updated<\/b> to run it whenever an existing ticket is changed.<\/span><\/li>
    5. Configure the workflow\u2019s conditions and actions as usual, then click Save.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      Stop running workflows after this one<\/b><\/h4>

      What changed<\/b><\/span><\/p>

      A new Stop after this workflow option has been added to both Asset and Ticket workflows. When it is enabled, once this workflow matches a record no other workflows on the same trigger will run for that record. This gives you a way to short-circuit the workflow chain so that lower-priority workflows are skipped as soon as a match is found.<\/span><\/p>

      How to use it<\/b><\/span><\/p>

      1. Open the workflow in the workflow editor and scroll to the bottom, below the <\/span>Do these actions<\/b> section.<\/span><\/li>
      2. Locate the Stop after this workflow option.<\/span><\/li>
      3. Toggle it <\/span>On<\/b>. The helper text confirms the behavior: \u201cWhen matched, no further workflows on this trigger will run for the record.\u201d<\/span><\/li>
      4. Click Save to apply the change.<\/span><\/li><\/ol><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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        Define the sequence workflows run in<\/b><\/h4>

        What changed<\/b><\/span><\/p>

        Asset and Ticket workflows are no longer shown together on a single page. The workflow list now has separate Asset and Ticket tabs, each listing only that type\u2019s workflows. Within a tab you can set the order in which workflows are triggered by dragging and dropping rows in the list \u2014 workflows run from top to bottom in the order shown.<\/span><\/p>

        How to use it<\/b><\/span><\/p>

        1. Go to <\/span>Settings \u2192 Workflows<\/b> and select the <\/span>Asset<\/b> or <\/span>Ticket<\/b> tab for the workflows you want to order.<\/span><\/li>
        2. Use the drag handle on the left of a row to pick up a workflow.<\/span><\/li>
        3. Drag the workflow up or down to its new position in the list and drop it.<\/span><\/li>
        4. A confirmation prompt appears showing how many rows changed (for example, <\/span>2 rows reordered<\/b>).<\/span><\/li>
        5. Click Save in that prompt to lock in the new sequence.<\/span><\/li><\/ol>

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          Tip:<\/b> combine this ordering with <\/span>Stop after this workflow<\/b> (above) to control exactly which downstream workflows are skipped once a higher-priority workflow matches a record.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          New triggers, stop-after control, and execution sequencing for Ticket and Asset workflows Overview This release introduces three enhancements to Workflows that give you finer control over when a workflow runs and in what order. You can now target ticket creation and ticket updates separately, stop a trigger\u2019s workflow chain once a workflow matches a record,...<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[409],"class_list":["post-17016","post","type-post","status-publish","format-standard","hentry","category-how-to-articles","tag-asset-management","tag-workflows"],"_links":{"self":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/comments?post=17016"}],"version-history":[{"count":5,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17016\/revisions"}],"predecessor-version":[{"id":17046,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17016\/revisions\/17046"}],"wp:attachment":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/media?parent=17016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/categories?post=17016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}