{"id":17076,"date":"2026-07-21T01:39:00","date_gmt":"2026-07-21T01:39:00","guid":{"rendered":"https:\/\/www.onflo.com\/learningcenter\/?p=17076"},"modified":"2026-07-22T21:26:37","modified_gmt":"2026-07-22T21:26:37","slug":"new-in-onflo-june-2026-part-1","status":"publish","type":"post","link":"https:\/\/www.onflo.com\/learningcenter\/product-updates\/new-in-onflo-june-2026-part-1\/","title":{"rendered":"New in Onflo \u2014 July 2026 (Part 1)"},"content":{"rendered":"\t\t
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Onflo Product Updates<\/h1>\n\n

This release brings meaningful upgrades to your ticket management experience. Agents can now get up to speed on any ticket in seconds with an AI-generated conversation summary, and the inbox gets a round of usability upgrades \u2014 new columns, configurable quick filters, and tag visibility \u2014 all designed to help your team triage faster without opening every ticket.<\/p>\n\n \n

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AI Conversation Summary<\/h2>\n

Catching up on a long ticket thread can eat up time \u2014 especially when picking up where a colleague left off. Agents can now click the AI Summary<\/strong> button on any ticket to instantly generate a concise summary of the full conversation, so they can triage and respond without reading every message.<\/p>\n\n

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  • One-click summary<\/strong> \u2014 Click the AI Summary button at the top of the ticket to generate a brief summary of the conversation on demand.<\/li>\n
  • Regenerate anytime<\/strong> \u2014 Not quite right? Hit Regenerate to get a fresh summary without leaving the ticket.<\/li>\n
  • Built-in reliability<\/strong> \u2014 If generation doesn't complete, the button resets automatically so agents can try again right away.<\/li>\n <\/ul>\n\n <\/div>\n\n\n \n
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    More Context in the Inbox<\/h2>\n

    The inbox table now surfaces more identifying information at a glance, so agents spend less time opening tickets just to confirm who they're looking at.<\/p>\n\n

    Three new columns are now available:<\/strong><\/p>\n

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    • Building<\/strong> \u2014 visible on IT portal tickets<\/li>\n
    • Student ID<\/strong><\/li>\n
    • Employee ID<\/strong><\/li>\n <\/ul>\n\n <\/div>\n\n\n \n
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      Configurable Quick Filters<\/h2>\n

      Quick filter cards \u2014 showing counts for things like overdue tickets, mentions, and critical items \u2014 now appear above the inbox table and are fully configurable. Agents can choose which filters to show, hide the ones they don't need, and drag them into the order that matches how they work.<\/p>\n\n

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      • Show or hide quick filters<\/strong> \u2014 Toggle the entire row on or off from the Column Visibility panel.<\/li>\n
      • Choose what appears<\/strong> \u2014 Each slot has a dropdown so you can select which filter it shows; drag to reorder.<\/li>\n
      • Counts always visible<\/strong> \u2014 Cards always display a count, including zero, so nothing disappears unexpectedly.<\/li>\n
      • Additive filtering<\/strong> \u2014 Clicking multiple cards stacks them. Selecting Critical and Mentions, for example, shows only critical tickets where the agent is tagged.<\/li>\n <\/ul>\n\n

        Available quick filters:<\/strong> Critical, Overdue (SLA), New Activity, Mentions, Pending Details, Student Tickets, Parent Tickets, Teacher Tickets, Employee, Staff, Out for Repair, Loaner Issues.<\/p>\n\n <\/div>\n\n\n \n

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        Tag Visibility and Filtering in the Inbox<\/h2>\n

        Tags are now visible directly in the inbox \u2014 no need to open each ticket to see what's been labeled. A new Tags column shows tag chips on every row immediately after this update, with no setup required.<\/p>\n\n

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        • Tags column<\/strong> \u2014 Tag chips appear on every inbox row for all agents right away after deployment.<\/li>\n
        • Filter by tag<\/strong> \u2014 Narrow your inbox to tickets with specific tags using AND or OR logic.<\/li>\n
        • Editing unchanged<\/strong> \u2014 Adding or editing tags still happens from the ticket detail view; this update adds visibility and filtering to the inbox.<\/li>\n <\/ul>\n\n <\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Onflo Product Updates This release brings meaningful upgrades to your ticket management experience. Agents can now get up to speed on any ticket in seconds with an AI-generated conversation summary, and the inbox gets a round of usability upgrades \u2014 new columns, configurable quick filters, and tag visibility \u2014 all designed to help your team...<\/p>\n","protected":false},"author":45,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[414],"class_list":["post-17076","post","type-post","status-publish","format-standard","hentry","category-product-updates","tag-ticket-management","tag-ai-features"],"_links":{"self":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17076","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/comments?post=17076"}],"version-history":[{"count":10,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17076\/revisions"}],"predecessor-version":[{"id":17095,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17076\/revisions\/17095"}],"wp:attachment":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/media?parent=17076"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/categories?post=17076"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}