{"id":17096,"date":"2026-07-22T21:40:35","date_gmt":"2026-07-22T21:40:35","guid":{"rendered":"https:\/\/www.onflo.com\/learningcenter\/?p=17096"},"modified":"2026-07-22T21:47:13","modified_gmt":"2026-07-22T21:47:13","slug":"new-in-onflo-july-2026-part-2","status":"publish","type":"post","link":"https:\/\/www.onflo.com\/learningcenter\/product-updates\/new-in-onflo-july-2026-part-2\/","title":{"rendered":"New in Onflo \u2014 July 2026 (Part 2)"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\n\n
\n\n \n

Onflo Product Updates<\/h1>\n

Part 2 of this month's updates span IT asset management, service management, and phone-based support. IT technicians can now manage assets directly from a ticket and import six new asset record types into Onflo. Workflow automation gets more precise controls, agents can log IT tickets without leaving the portal, and call center staff can quickly identify and link callers from unrecognized numbers. District-facing portal administrators also have a new guest user dashboard option. Here's everything that's new.<\/p>\n\n\n \n

\n\n
\n \n <\/span>\n IT Service Management\n <\/span>\n \n <\/span>\n IT Asset Management\n <\/span>\n <\/div>\n\n

Workflow Enhancements<\/h2>\n

Your district's automation just got more precise. Three new controls give IT administrators finer command over when workflows run, in what order, and when to stop \u2014 reducing unintended automation and making your workflow logic easier to manage at scale.<\/p>\n\n

    \n
  • Separate triggers for ticket creation and updates<\/strong> \u2014 New Ticket Created and Ticket Updated are now two distinct triggers, so your automation fires only when you intend it to.<\/li>\n
  • Stop after this workflow<\/strong> \u2014 Prevent additional workflows on the same trigger from running once a match is found, giving you precise control over automation chains.<\/li>\n
  • Workflow execution sequence<\/strong> \u2014 Asset and ticket workflows now live on separate pages with drag-and-drop ordering, so you can set the exact sequence in which they run.<\/li>\n <\/ul>\n\n <\/div>\n\n\n \n
    \n\n
    \n \n <\/span>\n IT Asset Management\n <\/span>\n <\/div>\n\n \n
    \n\n \n
    \n

    Asset Management Within Ticket Items<\/h2>\n

    Technicians can now manage a requester's assets directly from the ticket details page \u2014 without navigating to the Assets module. Check assets in, out, loaned, or swapped in a few clicks, with each action pre-filled from the ticket's context and automatically logged to the asset's timeline.<\/p>\n\n

      \n
    • Bulk Asset Lookup<\/strong> \u2014 Search or scan multiple Asset IDs or Serial Numbers to build an asset list, then filter, export, and perform bulk operations from a single view.<\/li>\n
    • Asset Operations from Ticket Details<\/strong> \u2014 Perform Check In, Check Out, Swap, and Loan actions directly from the ticket details page without switching modules.<\/li>\n <\/ul>\n <\/div>\n\n \n
      \n