{"id":17557,"date":"2026-10-07T15:38:53","date_gmt":"2026-10-07T15:38:53","guid":{"rendered":"https:\/\/www.onflo.com\/learningcenter\/?p=17557"},"modified":"2026-10-07T15:45:57","modified_gmt":"2026-10-07T15:45:57","slug":"what-is-onflo","status":"publish","type":"post","link":"https:\/\/www.onflo.com\/learningcenter\/getting-started\/what-is-onflo\/","title":{"rendered":"What is Onflo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17557\" class=\"elementor elementor-17557\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e9914a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9914a0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-232c64d\" data-id=\"232c64d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c095f0f elementor-widget elementor-widget-html\" data-id=\"c095f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n  @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;600;700&family=Urbanist:wght@700;800&display=swap');\n\n  .onflo-article {\n    --navy: #0B3057;\n    --blue: #007BC3;\n    --blue-80: #005A8E;\n    --sky-20: #ADE1FB;\n    --ink: #1E293B;\n    --slate: #475569;\n    --stone: #94A3B8;\n    --off-white: #F4F6F8;\n    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Arial, sans-serif;\n    font-size: 16px;\n    line-height: 1.35;\n    color: var(--ink);\n    max-width: 960px;\n    margin: 0 auto;\n  }\n  .onflo-article *, .onflo-article *::before, .onflo-article *::after { box-sizing: border-box; }\n\n  .onflo-article h1,\n  .onflo-article h2,\n  .onflo-article h3 {\n    font-family: 'Urbanist', 'Segoe UI', Roboto, Arial, sans-serif;\n    color: var(--navy);\n    line-height: 1.1;\n    margin: 0;\n  }\n  .onflo-article h1 { font-size: clamp(32px, 5vw, 48px); font-weight: 800; letter-spacing: -0.015em; margin-bottom: 16px; }\n  .onflo-article h2 { font-size: clamp(26px, 3.5vw, 36px); font-weight: 800; letter-spacing: -0.01em; margin: 48px 0 20px; }\n  .onflo-article h3 { font-size: 20px; font-weight: 700; margin-bottom: 12px; }\n\n  .onflo-article .onflo-lead {\n    font-size: 20px;\n    color: var(--slate);\n    margin: 0 0 32px;\n    max-width: 760px;\n  }\n\n  .onflo-article .onflo-eyebrow {\n    font-family: 'Inter', Arial, sans-serif;\n    font-size: 14px;\n    font-weight: 700;\n    letter-spacing: 0.05em;\n    text-transform: uppercase;\n    color: var(--blue-80);\n    margin: 0 0 16px;\n  }\n\n  .onflo-article .onflo-grid {\n    display: grid;\n    grid-template-columns: repeat(2, minmax(0, 1fr));\n    gap: 20px;\n  }\n\n  .onflo-article .onflo-card {\n    background: #FFFFFF;\n    border: 1px solid #E2E8F0;\n    border-radius: 12px;\n    padding: 24px;\n  }\n  .onflo-article .onflo-card--before { background: var(--off-white); }\n  .onflo-article .onflo-card--with { background: #EAF6FD; border-color: var(--sky-20); }\n\n  .onflo-article .onflo-card-label {\n    font-size: 14px;\n    font-weight: 700;\n    letter-spacing: 0.05em;\n    text-transform: uppercase;\n    margin: 0 0 14px;\n  }\n  .onflo-article .onflo-card--before .onflo-card-label { color: var(--slate); }\n  .onflo-article .onflo-card--with .onflo-card-label { color: var(--navy); }\n\n  .onflo-article ul {\n    list-style: none;\n    margin: 0;\n    padding: 0;\n  }\n  .onflo-article li {\n    position: relative;\n    padding-left: 22px;\n    margin: 0 0 10px;\n  }\n  .onflo-article li:last-child { margin-bottom: 0; }\n  .onflo-article li::before {\n    content: \"\";\n    position: absolute;\n    left: 0;\n    top: 0.5em;\n    width: 8px;\n    height: 8px;\n    border-radius: 50%;\n    background: var(--blue);\n  }\n  .onflo-article .onflo-card--before li::before { background: var(--stone); }\n\n  @media (max-width: 680px) {\n    .onflo-article .onflo-grid { grid-template-columns: 1fr; }\n    .onflo-article .onflo-lead { font-size: 18px; }\n  }\n<\/style>\n\n<article class=\"onflo-article\">\n  <h1>What Is Onflo?<\/h1>\n  <p class=\"onflo-lead\">A unified service desk that makes it simple for your community to reach you, and even simpler for your team to keep work moving, turning every request into meaningful action.<\/p>\n\n  <p class=\"onflo-eyebrow\">Every request. One place.<\/p>\n  <div class=\"onflo-grid\">\n    <div class=\"onflo-card onflo-card--before\">\n      <p class=\"onflo-card-label\">Before Onflo<\/p>\n      <ul>\n        <li>Requests scattered across email, phone lines, and sticky notes<\/li>\n        <li>Urgent messages missed in confusing email chains<\/li>\n        <li>No historical context and no way to track service quality<\/li>\n        <li>Unclear who\u2019s already working on it<\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"onflo-card onflo-card--with\">\n      <p class=\"onflo-card-label\">With Onflo<\/p>\n      <ul>\n        <li>Every channel (email, call, text, chatbot, web) flows into one inbox<\/li>\n        <li>Inquiries auto-route to the right person; urgent items flagged<\/li>\n        <li>Full history and feedback tracked in one place<\/li>\n        <li>Clear ownership, so nothing slips through the cracks<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n\n  <h2>The Value for You<\/h2>\n  <div class=\"onflo-grid\">\n    <div class=\"onflo-card\">\n      <h3>Streamline Inbound Requests<\/h3>\n      <ul>\n        <li>One inbox, clear accountability<\/li>\n        <li>Urgent inquiries flagged automatically<\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"onflo-card\">\n      <h3>Simplify Access to Information<\/h3>\n      <ul>\n        <li>Everything tracked in one place<\/li>\n        <li>SIS integration puts student info at your fingertips<\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"onflo-card\">\n      <h3>Easy Collaboration<\/h3>\n      <ul>\n        <li>See who\u2019s responding, in real time<\/li>\n        <li>Loop in teammates without leaving the ticket<\/li>\n      <\/ul>\n    <\/div>\n    <div class=\"onflo-card\">\n      <h3>Enhanced Workflows<\/h3>\n      <ul>\n        <li>Automate routing with smart logic<\/li>\n        <li>Speed up responses with templates and AI<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/article>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What Is Onflo? A unified service desk that makes it simple for your community to reach you, and even simpler for your team to keep work moving, turning every request into meaningful action. Every request. One place. Before Onflo Requests scattered across email, phone lines, and sticky notes Urgent messages missed in confusing email chains...<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_kad_post_transparent":"default","_kad_post_title":"default","_kad_post_layout":"default","_kad_post_sidebar_id":"","_kad_post_content_style":"default","_kad_post_vertical_padding":"default","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[451,450],"class_list":["post-17557","post","type-post","status-publish","format-standard","hentry","category-getting-started","category-best-practices","tag-marketing-materials"],"_links":{"self":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/users\/44"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/comments?post=17557"}],"version-history":[{"count":5,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17557\/revisions"}],"predecessor-version":[{"id":17562,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/posts\/17557\/revisions\/17562"}],"wp:attachment":[{"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/media?parent=17557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onflo.com\/learningcenter\/wp-json\/wp\/v2\/categories?post=17557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}