Sometimes communicating through text is more efficient, especially on busy days. Allowing your district community to text their questions, concerns, or comments to a number provided by Onflo (formerly Let's Talk!) will turn the message into a ticket. When your team responds, that message is delivered to the community member’s phone as a text message.
When you promote the texting channel - via your Onflo Landing Page, social media, website, or other method - it is best practice to include language to bring awareness to your customer that standard message and data rates may apply. Below is some sample language you can use!
"By texting us, you agree to receive replies via text from our district. Message and data rates may apply. Message frequency varies."