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Support Resources & Help

  • Category: Getting Started
  • Tags: Account Setup
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Onflo (formerly Let's Talk) has multiple options available in your dashboard to provide assistance with one click.

Chatbot

The Onflo Chatbot, Chatsy, answers questions by pulling information from our Learning Center to provide you with accurate, step-by-step guidance. For best results and the most accurate information, use complete statements when interacting with our chatbot. Or, if you prefer to interact with our Client Care Team, from inside the chat window click Email and complete the contact form and someone from Client Care will reach out.

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Support And Feedback - Access our Chatbot, or click Email, then complete the contact form to reach out to the Client Care Team.

Onflo Updates - Keep up to date with the latest new releases and updates in Onflo.

Training Sign-Up - See what trainings are currently being offered, or request on demand training for your district.

Learning Center - Our library of self-serve help articles and documents can provide you with quick answers to your questions and guidance on using the wide array of features in our platform.

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Twilio Registration

Setting Up Your District's Terms & Conditions Page for SMS Compliance Onflo uses Twilio to power SMS messaging, which means any district sending text notifications through Onflo must complete Twilio's A2P 10DLC (Application-to-Person, 10-Digit Long Code) registration. This is a

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Community Promotion Toolkit

Ideas and ready-to-use templates to help you introduce or reintroduce Onflo to your community. Choose Your Approach There’s more than one way to introduce your service desk to your community. The approach you choose will depend on your district’s communication

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How to Allow Microphone Access for Onflo in Google Chrome

If you’re having trouble using your microphone with our application, follow these steps to ensure Chrome is set to allow microphone access: Step 1: Open Chrome Settings Click the three dots menu in the top-right corner of Chrome. Select Settings.

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Need support?

Our Client Services Team is here to help between 7 a.m. – 7 p.m. ET. Get support here or call us at (703) 542-9601.

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