Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered:
Build a custom list of assets by searching, pasting, or scanning — then run bulk operations on them Overview Edit Assets lets you assemble an exact list of assets without building filters. You can search for assets one at a
New triggers, stop-after control, and execution sequencing for Ticket and Asset workflows Overview This release introduces three enhancements to Workflows that give you finer control over when a workflow runs and in what order. You can now target ticket creation
Before you start Collaboration is how you bring the right people to the table — to answer a customer's question or to make an important decision together. Before you dive in, confirm you're the right person to address the feedback,
