Email to Ticket
Many of us receive a large number of emails. Unfortunately, email isn’t naturally actionable. It doesn’t help teams define the workflow, and relevant information is often scattered.
Onflo (formerly Let’s Talk) tickets, however, are assigned to owners and given priorities, and internal collaboration is supported without confusing the Customer.
Email also falls short when it comes to tracking progress and status, as well as offering transparency into what’s happening across a team or even a district.
With Onflo, you can instantly see what you and your teammates are working on, track everyone’s progress, and capture trends.
Luckily, you can take advantage of all of the features of Onflo by turning an email into a Ticket!
OPEN: For users with an active Onflo account, forward any email from your district email address to open@k12-lets-talk.com. A new Ticket will automatically be created in your My Tickets folder.
Example Case: You’ve just received an email from an angry parent about his student’s grades. You can use the forward and forget model, or take your customer service to another level. Simply respond to the parent via email and cc open@k12-lets-talk.com. This will create a Ticket in your account that includes the Customer’s message, name, and contact information. Simply reassign that Ticket to the appropriate teacher, principal or User, and Onflo will track the progress of their follow-up.
CLOSE: Want to close a loop and keep everyone on the same page? Forward (or CC) to close@k12-lets-talk.com, and your newly created Ticket will show up in your Closed Tickets. Tickets forwarded through this method will also immediately send the customer a feedback form.
Example Case: You’ve been going back and forth with a community leader fine-tuning the details for her upcoming visit to your school. Keep all of this information to yourself, or share with your team so they’re well-informed, too, and know how to respond if you’re unavailable. When sending your final “See you soon!” note, cc close@k12-lets-talk.com. Now, this chain of correspondence will show up as a Ticket in your Closed Tickets box. You can drop it in the right Topic and add any team members who should be aware, plus collect feedback from your community leader!
Leverage this functionality to gather more conversations, share your experiences, and manage the bigger picture as a whole!