Sometimes a simple typo in an email address is all it takes for a message to bounce. To ensure these instances don’t go overlooked, 2 things will happen when your reply to a customer is not delivered:
Overview Inbox and Table views now open with a default set of ticket columns, and you can add columns from a larger optional set to see more ticket detail at a glance. Default columns: every user lands on Inbox with
Overview Agent Management is where district admins add the people who work in Onflo (agents), group them into teams, and control what they can see and do through permission sets. You find it under Settings in each context you work
Overview The Inbox now has a new way to filter tickets. Filters open in a single modal, organised by category, so you can see every available filter, know which ones are active, and apply them in one step. One filter
