Onflo Product Roadmap — Top Highlights of our Upcoming Release
This release brings a fully AI-powered agent experience to the front lines — a 24/7 phone agent that talks to callers like a person, and in-ticket AI resolution assistance and that surfaces the right answer before your agents even go looking for it. Underneath, IT teams get linked assets for carts and shared devices and a far more capable automation engine. And across the board, admins get more control: department-level workspaces, shared team permissions, better chatbot scans, and updated dashboards you can filter, save, and share.
AI-based resolution assistance for each ticket
Agents will now see proactive AI suggestions and alerts pinned to the conversation to inform about relevant context or recommended actions without having to ask. AI can flag critical tickets, and inform when common resolutions are possible for a ticket from existing knowledgebase. This means agents now spend less time digging for context, and provide faster answers for students, staff, and families.
Linked Assets: move a whole cart in one action
Assets that belong together can now be connected using parent/child relationships or linked together for seamless operations – these can be laptops on a moveable library cart, devices on a charging station, peripherals paired with a machine etc. With this new capability, it is easier to re-assign the cart's location and every device on it moves automatically, with every action logged and reversible.
Workflows 2.0: automation that scales with your need
A rebuilt workflow module to provide far more granular control over automations across Tickets, Assets with plain-language previews and execution logs, so you always know what ran and why. The new triggers, condition, and action builder will provide greater flexibility to build automation that scales as your district grows.
Department Modules: one district account, separate workspaces
Onflo will now allow you to split your district account into departments (Transportation, IT, HR, Facilities etc.) that share the platform but keep their own tickets, work and information separate. A simple top-nav switcher lets admins move between their assigned modules, or view everything at the district level.
Teams & Permission Sets: consistent access, without the busywork
Group agents into a team and assign shared permission sets instead of configuring access person by person. With the new capability, Onflo lets you update the set once, and every member inherits it instantly. Directory groups synced from Active Directory, Azure, or Google appear automatically, so access stays accurate as your staff changes.
Subdomain chatbot scans to improve accuracy
Onflo can now scan a single subdomain instead of your entire district website. This is ideal for setting up individual school chatbot knowledge, without pulling in unrelated district-wide pages. The result is a cleaner knowledge base that's faster to configure and easier to keep accurate.
That's not all.
The new release will also bring multiple other capabilities, like the ability to create a scheduled, recurring IT ticket, smarter ticket status handling, an updated dashboard, enhancements to MDM capabilities, and much more.