Onflo Makes Life Easier
For the families you serve, and for the teams serving themFamilies have more school options than ever, and every ticket is a chance to build trust. Onflo helps your team deliver on that, for the people you serve and for
- Tag: Customer Service, Marketing Materials
Total posts: 5
How to Become a Customer Experience Superstar
Creating positive customer experiences can help your district build trust, retain families, and increase engagement across your school community. K12 Insight developed professional development and training opportunities to help staff members assess the service they provide and turn them into
7 best practices for handling profanity during customer interactions
As a front office school staff member, you play a vital role in creating a positive and welcoming environment for students, parents, and visitors. However, throughout the school day, you may occasionally encounter challenging situations that involve profanity. Handling such
How to Use Onflo for Deep Listening
As the conversation around social injustice and systemic inequity intensifies, school communities will need to share where they stand on these very important issues, especially when it comes to what changes can be made to make our local and national
How to Set Up Customer Feedback Forms
Collecting customer feedback allows you to learn more about how customers perceive the service you are providing via Onflo (formerly Let's Talk). When a Ticket is closed, a feedback form may be sent to the Customer to offer the opportunity to