Overview Workflows automate routine work in Onflo. Every workflow follows the same pattern: when something happens (the trigger), if the record matches your conditions, then Onflo performs your actions. Actions can assign a ticket, raise its priority, send an email,
New triggers, stop-after control, and execution sequencing for Ticket and Asset workflows Overview This release introduces three enhancements to Workflows that give you finer control over when a workflow runs and in what order. You can now target ticket creation
Smarter chatbots, more powerful workflows, and faster user management. Applies to Onflo IT Asset Management Chatbot Assign any role type via bulk import Onflo The bulk user import tool now supports Custom Roles and IT Asset Roles — not just
Workflow Enhancements and New Portal Branding Capabilities for IT Teams The second part of our December release delivers a series of major upgrades across IT Asset Management (ITAM), IT Service Management (ITSM) and Onflo workflows, and the introduction of Customer
Do you want to assign a ticket to a specific Topic based on an answer to a question within a form? Good news- now you can! How to create an Answer-based Workflow After selecting your form, click the pencil icon
