Currently, the Onflo platform provides an API integration for the following use cases:
- Creation of new ticket
- Update existing tickets in system
API Functionality: Creation of New Ticket
- Onflo supports APIs which can be used to create new tickets/tickets/issue requests into different platforms.
- Onflo can deposit the data received in its own ticket submission form to other systems/ticketing solutions and open a new ticket in these systems.
- Onflo supports both SOAP and REST API protocols.
API Functionality: Update existing Tickets in Onflo
Onflo can provide APIs which can be used to update the existing tickets present in your account. The basic update that can be done using the API is updating the status of the ticket. However, based on the requirement of different users, Onflo can provide APIs to make various updates to existing tickets. Some of the update examples are listed below:
- Adding/deleting team members in tickets
- Automatically assigning ticket to different user/departments based on predefined conditions
- Sending predefined email replies to ticket customers
- Ticket escalation to different team members based on the duration of ticket.
Authentication for the API call above can be done with two methods:
- IP address authentication
- User authentication
Sample Web Service
Check out a sample web service for updating existing ticket status
http://www.onflo.com/lets-talk/webservice/LetsTalkPlatFormCustom.asmx?op=UpdateStatus