AI Website Scan for Multi-Schools
Overview When you scan a website, Onflo now checks whether it is a single site or a district with school sites under it. If it finds a district, you choose which schools to onboard, and Onflo creates a resource for
- Tag: AI Features
Total posts: 14
BETA: Flo AI Phone Agent
Overview This guide walks through setting up the AI Voice Agent, from the calendar and business hours it uses to decide when a call can be transferred, through phone basics and routing, to launch configuration and testing. AI Voice settings
Readiness Check for AI Chatbot
What it is Readiness Check scores how well a client's chatbot answers the questions people actually ask it. It sends the chatbot a fixed set of 100 real questions, grades every answer, and returns a score plus a ranked list
AI Assist for Tickets
What it is When an agent opens a ticket, Onflo shows up to four banners above the conversation. Each one is a different kind of heads-up: this ticket is critical, this is part of a wider issue already being worked,
New in Onflo — July 2026 (Part 2)
Onflo Product Updates Part 2 of this month's updates span IT asset management, service management, and phone-based support. IT technicians can now manage assets directly from a ticket and import six new asset record types into Onflo. Workflow automation gets
New in Onflo — July 2026 (Part 1)
Onflo Product Updates This release brings meaningful upgrades to your ticket management experience. Agents can now get up to speed on any ticket in seconds with an AI-generated conversation summary, and the inbox gets a round of usability upgrades —
New in Onflo — April 2026
Smarter chatbots, more powerful workflows, and faster user management. Applies to Onflo IT Asset Management Chatbot Assign any role type via bulk import Onflo The bulk user import tool now supports Custom Roles and IT Asset Roles — not just
June 2024 - New in Onflo (formerly Let's Talk!)
Boost your team's productivity and enhance customer service with AI ticket replies and more We're thrilled to announce the latest updates for Onflo (formerly Let's Talk!), including new AI features that will supercharge your customer replies and help you free
AI Themes for Tickets
We’re excited to introduce "AI Themes for Tickets" in Onflo (formerly Let's Talk!). This feature automatically classifies each ticket into preset themes, helping you quickly understand the content of each ticket. Unlike tags, AI Themes for Tickets are standardized across
Generate AI Response: How to Use Generative AI Ticket Replies in Onflo
Onflo (formerly Let's Talk!) Generative AI ticket replies allow you to automatically craft responses to save time and effort. If the content already exists within your district's Resource Center — let the AI do the heavy lifting for you! Because
Generative AI-Powered Chatbot: Frequently Asked Questions (FAQs)
Congratulations on launching your generative AI-powered Chatbot. We're excited to deliver a superior chatbot experience and can't wait to see how your district leverages Chatbot for AI-powered customer service. If you run into questions as you set up your chatbot,
April 2024 - New In Onflo (formerly Let's Talk!)
Introducing the generative AI-powered Chatbot At K12 Insight, we're dedicated to redefining the standards of customer service within public schools. We're proud to introduce the new generative AI features for Chatbot, the only AI-powered chatbot designed for K-12. With this
New in Onflo (formerly Let's Talk!) November 2022
What’s New? Introducing the New Community Voice Word Cloud Found in the Overview Dashboard, the newest version of the Community Voice Word Cloud leverages the power of data science to bring customer intelligence to the district, school, and team leaders.
Connecting Knowledge Base To Your Chatbot
You can now link Chatbot FAQs to related article(s) in your Knowledge base to guide customers to the right resources. System Administrators, Category Administrators, Topic Owners, and Article Managers have the ability to connect Knowledge Base articles to Chatbot FAQs