Onflo Product Updates Part 2 of this month's updates span IT asset management, service management, and phone-based support. IT technicians can now manage assets directly from a ticket and import six new asset record types into Onflo. Workflow automation gets
Onflo Product Updates This release brings meaningful upgrades to your ticket management experience. Agents can now get up to speed on any ticket in seconds with an AI-generated conversation summary, and the inbox gets a round of usability upgrades —
Smarter chatbots, more powerful workflows, and faster user management. Applies to Onflo IT Asset Management Chatbot Assign any role type via bulk import Onflo The bulk user import tool now supports Custom Roles and IT Asset Roles — not just
Boost your team's productivity and enhance customer service with AI ticket replies and more We're thrilled to announce the latest updates for Onflo (formerly Let's Talk!), including new AI features that will supercharge your customer replies and help you free
We’re excited to introduce "AI Themes for Tickets" in Onflo (formerly Let's Talk!). This feature automatically classifies each ticket into preset themes, helping you quickly understand the content of each ticket. Unlike tags, AI Themes for Tickets are standardized across
Onflo (formerly Let's Talk!) Generative AI ticket replies allow you to automatically craft responses to save time and effort. If the content already exists within your district's Resource Center — let the AI do the heavy lifting for you! Because
Congratulations on launching your generative AI-powered Chatbot. We're excited to deliver a superior chatbot experience and can't wait to see how your district leverages Chatbot for AI-powered customer service. If you run into questions as you set up your chatbot,
Introducing the generative AI-powered Chatbot At K12 Insight, we're dedicated to redefining the standards of customer service within public schools. We're proud to introduce the new generative AI features for Chatbot, the only AI-powered chatbot designed for K-12. With this
What’s New? Introducing the New Community Voice Word Cloud Found in the Overview Dashboard, the newest version of the Community Voice Word Cloud leverages the power of data science to bring customer intelligence to the district, school, and team leaders.
