Users can now easily share a ticket with their team by copying the hyperlinked ticket number. Users must log into Onflo (formerly Let's Talk!) to view the ticket if they are logged out when they receive a ticket link. Access
Browser-based notifications for incoming calls, view recipients cc’d on email tickets, and more! As you prepare for the 2024-2025 back-to-school season, we’re delivering enhancements and refinements to improve your overall experience in Let’s Talk. This month’s noteworthy updates include the
All users can now download Tickets in Word, Excel, or CSV from the Advanced Search page. How to Download Ticket from Advanced Search Click on Advanced Search under the search bar, select the filters of your choice, then click Search down
Onflo (formerly Let's Talk!) Generative AI ticket replies allow you to automatically craft responses to save time and effort. If the content already exists within your district's Resource Center — let the AI do the heavy lifting for you! Because
Use the template below for replying to tickets that contain profanity: Hi, NAME: Thank you for submitting your message through Onflo. We value your feedback and are committed to providing the best possible service to our customers. I understand you may
As a front office school staff member, you play a vital role in creating a positive and welcoming environment for students, parents, and visitors. However, throughout the school day, you may occasionally encounter challenging situations that involve profanity. Handling such
Did you know almost seven out of 10 Onflo (formerly Let's Talk!) tickets are closed with a single reply to the customer? With this in mind, we created a feature that makes it easy for team members to manage tickets
This back-to-school season brings exciting Onflo (formerly Let's Talk!) updates for an enhanced user and system administrator experience. In September, we unveiled Form Builder and Email Replies — new features inspired by feedback from our Let’s Talk community. Email Replies
Combine multiple tickets into one ticket When someone in your community sends in multiple tickets regarding the same issue, perhaps even across multiple Topics, rather than closing them out one at a time with the same response, combine them into
