Overview Inbox and Table views now open with a default set of ticket columns, and you can add columns from a larger optional set to see more ticket detail at a glance. Default columns: every user lands on Inbox with
Overview The Inbox now has a new way to filter tickets. Filters open in a single modal, organised by category, so you can see every available filter, know which ones are active, and apply them in one step. One filter
What it is When an agent opens a ticket, Onflo shows up to four banners above the conversation. Each one is a different kind of heads-up: this ticket is critical, this is part of a wider issue already being worked,
Onflo Product Updates Part 2 of this month's updates span IT asset management, service management, and phone-based support. IT technicians can now manage assets directly from a ticket and import six new asset record types into Onflo. Workflow automation gets
Onflo Product Updates This release brings meaningful upgrades to your ticket management experience. Agents can now get up to speed on any ticket in seconds with an AI-generated conversation summary, and the inbox gets a round of usability upgrades —
Before you start Collaboration is how you bring the right people to the table — to answer a customer's question or to make an important decision together. Before you dive in, confirm you're the right person to address the feedback,
Workflow Enhancements and New Portal Branding Capabilities for IT Teams The second part of our December release delivers a series of major upgrades across IT Asset Management (ITAM), IT Service Management (ITSM) and Onflo workflows, and the introduction of Customer
Overview Onflo allows you to create and assign tasks in tickets. This helps teams collaborate across departments by keeping all related actions and approvals within a single ticket. Each task can include a name, description, and owner, allowing you to
Explore the latest productivity and user experience upgrades to the platform–including enhancements to Telephony, Chatbot, Ticket Management, and Account Management. Onflo’s November release is all about efficiency, transparency, and experience. From live wait time announcements to smarter automation rules and
View CC'd email addresses on Ticket Users can now see "Other Recipients"' on tickets, including those cc'd on the ticket. You can also "reply all" within the ticket. Selecting the "reply all" option will automatically enter all email addresses in
Response templates are customizable saved messages that Onflo (formerly Let's Talk!) users can access when replying to customers. System administrators and topic owners can create an unlimited number of standard replies, as well as choose who can access each template.
As the conversation around social injustice and systemic inequity intensifies, school communities will need to share where they stand on these very important issues, especially when it comes to what changes can be made to make our local and national
Users can now easily share a ticket with their team by copying the hyperlinked ticket number. Users must log into Onflo (formerly Let's Talk!) to view the ticket if they are logged out when they receive a ticket link. Access
Browser-based notifications for incoming calls, view recipients cc’d on email tickets, and more! As you prepare for the 2024-2025 back-to-school season, we’re delivering enhancements and refinements to improve your overall experience in Let’s Talk. This month’s noteworthy updates include the
All users can now download Tickets in Word, Excel, or CSV from the Advanced Search page. How to Download Ticket from Advanced Search Click on Advanced Search under the search bar, select the filters of your choice, then click Search down
Onflo (formerly Let's Talk!) Generative AI ticket replies allow you to automatically craft responses to save time and effort. If the content already exists within your district's Resource Center — let the AI do the heavy lifting for you! Because
Use the template below for replying to tickets that contain profanity: Hi, NAME: Thank you for submitting your message through Onflo. We value your feedback and are committed to providing the best possible service to our customers. I understand you may
As a front office school staff member, you play a vital role in creating a positive and welcoming environment for students, parents, and visitors. However, throughout the school day, you may occasionally encounter challenging situations that involve profanity. Handling such
