Agent Management
Overview Agent Management is where district admins add the people who work in Onflo (agents), group them into teams, and control what they can see and do through permission sets. You find it under Settings in each context you work
- Tag: Account Setup, User Management
Total posts: 6
New in Onflo — April 2026
Smarter chatbots, more powerful workflows, and faster user management. Applies to Onflo IT Asset Management Chatbot Assign any role type via bulk import Onflo The bulk user import tool now supports Custom Roles and IT Asset Roles — not just
New in Onflo (formerly Let's Talk!) — June 2025
Explore the latest enhancements for Telephony, Call Center, and the overall Onflo (formerly Let's Talk!) user experience The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include
How to Delete Inactive Users
User accounts that have a status of "Inactive" or "Unverified" can be deleted. Searching Unverified and Inactive Users From the Settings page, click on User Management. Click the Filter icon in the top left corner. Click the dropdown arrow by Status
User Provisioning API
Streamlining User Management Onflo (formerly Let's Talk!) User Provisioning API includes features tailored to automate user creation, modification, and deactivation, all seamlessly integrated with your existing systems of record. Our User Provisioning API introduces three key functionalities: Create User (New):
Removing Users
When users no longer require access to Onflo (formerly Let's Talk) (e.g. they no longer work in your organization), they should be made inactive. While all of their previous interactions are archived in the system, they will no longer be