Onflo Product Updates Part 2 of this month's updates span IT asset management, service management, and phone-based support. IT technicians can now manage assets directly from a ticket and import six new asset record types into Onflo. Workflow automation gets more precise controls, agents can log IT tickets without leaving the portal, and call center...
Onflo Product Updates This release brings meaningful upgrades to your ticket management experience. Agents can now get up to speed on any ticket in seconds with an AI-generated conversation summary, and the inbox gets a round of usability upgrades — new columns, configurable quick filters, and tag visibility — all designed to help your team...
Before you start Collaboration is how you bring the right people to the table — to answer a customer's question or to make an important decision together. Before you dive in, confirm you're the right person to address the feedback, or identify who needs to be involved. From there, follow up as needed using the...
Onflo — June 2026 Release Notes Onflo Product Updates This release brings a freshly redesigned inbox and ticket page, branded login experiences for your district, an AI voice assistant for queue and after-hours calls, and a smarter chatbot that knows your real calendar. Here's everything that's new. ▶ Want to see these features in action?...
Small habits. Big difference. Watch the recording to see how role-specific routines can turn Onflo into a natural part of your team's workday — not just a tool you open when something goes wrong. You'll pick up simple check-ins that surface issues before they escalate and learn how to use your service data to keep...
Explore the June 2026 updates in Onflo! Watch the recording to learn about the newest enhancements to Onflo, including a redesigned inbox experience, an updated ticket layout, and new tools built to help teams work more efficiently. We also cover enhanced scheduling capabilities, easier duplicate ticket management, dashboard updates, and improvements to telephony and chatbot...
Label management lands in Onflo, plus a fresh look for the customer portal. Applies to IT Asset Management IT Service Management Create and manage label templates inside Onflo IT Asset Management No more switching to standalone label software or handwriting tags. A new Label Templates page under Settings lets IT admins build reusable templates with...
Get Ready for Back to School: Your Onflo End-of-Year Checklist The stretch between the end of the school year and the first day back is one of the best opportunities you have to set your team up for success. Use this checklist throughout the summer to work through the key areas of your Onflo setup...
Your team knows your work best. Use this worksheet to map out the categories and topics that reflect how you operate — it only takes a few minutes to complete. Once you're done, share it with your system administrator or category owner so they can add your topics and categories to Onflo. Key Terms Category...
