Overview This guide walks through setting up the AI Voice Agent, from the calendar and business hours it uses to decide when a call can be transferred, through phone basics and routing, to launch configuration and testing. AI Voice settings
Setting Up Your District's Terms & Conditions Page for SMS Compliance Onflo uses Twilio to power SMS messaging, which means any district sending text notifications through Onflo must complete Twilio's A2P 10DLC (Application-to-Person, 10-Digit Long Code) registration. This is a
Table of Contents Mandatory Connectivity Test (Step 1) Firewall & Network Requirements (Mandatory) Required Ports & Protocols Required Domains (FQDNs) Next-Generation Firewall (App-ID) Configuration Common Misconfigurations to Check If Tests Still Fail Quick Validation Checklist (For IT Teams) Summary Twilio
Explore the latest productivity and user experience upgrades to the platform–including enhancements to Telephony, Chatbot, Ticket Management, and Account Management. Onflo’s November release is all about efficiency, transparency, and experience. From live wait time announcements to smarter automation rules and
If you’re having trouble using your microphone with our application, follow these steps to ensure Chrome is set to allow microphone access: Step 1: Open Chrome Settings Click the three dots menu in the top-right corner of Chrome. Select Settings.
Explore the latest enhancements for Telephony, Call Center, and the overall Onflo (formerly Let's Talk!) user experience The June 2025 release introduces updates to help your team work more efficiently and deliver faster, more responsive customer service. Key highlights include
Onflo (formerly Let's Talk!) Call Center Queue Management Dashboard allows System Administrators to manage call reporting and queue updates in real-time with ease! This article will review the information provided on the dashboard, as well as provide insight on some
Onflo (formerly Let's Talk!) can make contacting a client easier through its user-friendly interface. This article will demonstrate how to make outbound calls and identify Let’s Talk offers including how to make outbound calls from tickets, generate a ticket for
Onflo (formerly Let's Talk!) can make contacting a client easier through its user-friendly interface. This article will demonstrate how to manage inbound calls and identify features of the Let's Talk phone system including muting a client, putting a client on
Onflo (formerly Let's Talk!) Call Center feature provides many exciting upgrades to our Basic Telephony service. This article will review Call Center’s features including the following: IVR Routing Business Hours Holiday Calendars Advanced Queue Settings Repeating Queue Greeting In-Queue Voicemails
This article is designed for Onflo (formerly Let's Talk!) System Administrators and Call Center Managers to demonstrate the features of Onflo Call Center Dashboard to assist you in tracking performance, identify trends, and make data-driven decisions that enhance service quality,
Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call Center, and the Resource Center The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service. Onflo chatbot now supports
Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call center, and the Resource Center The March release brings key enhancements inspired by you for Onflo Chatbot, Telephony, and Call Center, and the Resource Center to improve
Telephony and Call Center updates to enhance your phone management experience in Onflo (formerly Let's Talk!) We’re kicking off 2025 with key enhancements to our Telephony and Call Center features in Onflo. The January release includes technical updates for better
Boost your team's productivity and enhance customer service with AI ticket replies and more We're thrilled to announce the latest updates for Onflo (formerly Let's Talk!), including new AI features that will supercharge your customer replies and help you free
System Admins and Global Users can use the Agent Status Report to spot patterns in agent call availability and call durations. Access the Agent Status Report 1. Open the Dashboard by selecting the bar graph icon in the upper left
Create business hour rules to indicate when phone queues are open and when calls will be routed to voicemail. Add Business Hours From Settings, scroll down to Call Center and click on Business Hours. Click the Add Business Hours button. Name the entry and choose which greeting, queues,
Introducing Basic Telephony and Call Center Onflo (formerly Let's Talk!) makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features,
