This article is designed for Onflo (formerly Let's Talk!) System Administrators and Call Center Managers to demonstrate the features of Onflo Call Center Dashboard to assist you in tracking performance, identify trends, and make data-driven decisions that enhance service quality,
Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call Center, and the Resource Center The April release brings enhancements to improve efficiency and accessibility, helping your district deliver even better customer service. Onflo chatbot now supports
Explore the latest enhancements for Onflo (formerly Let's Talk!) Chatbot, Telephony and Call center, and the Resource Center The March release brings key enhancements inspired by you for Onflo Chatbot, Telephony, and Call Center, and the Resource Center to improve
Telephony and Call Center updates to enhance your phone management experience in Onflo (formerly Let's Talk!) We’re kicking off 2025 with key enhancements to our Telephony and Call Center features in Onflo. The January release includes technical updates for better
Boost your team's productivity and enhance customer service with AI ticket replies and more We're thrilled to announce the latest updates for Onflo (formerly Let's Talk!), including new AI features that will supercharge your customer replies and help you free
System Admins and Global Users can use the Agent Status Report to spot patterns in agent call availability and call durations. Access the Agent Status Report 1. Open the Dashboard by selecting the bar graph icon in the upper left
Create business hour rules to indicate when phone queues are open and when calls will be routed to voicemail. Add Business Hours From Settings, scroll down to Call Center and click on Business Hours. Click the Add Business Hours button. Name the entry and choose which greeting, queues,
Introducing Basic Telephony and Call Center Onflo (formerly Let's Talk!) makes integrating inbound and outbound communications into one platform easy — improving customer service with increased first-call resolution while saving staff time. With our Basic Telephony and Call Center features,
We're excited to introduce a new Call Center add-on for Onflo (formerly Let's Talk!) which allows you to integrate your district's call center into Onflo — your comprehensive customer service solution. Call Center allows your team to take incoming calls,
