• Tag: Basic Telephony, Ticket Management
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Total posts: 20

New in Let's Talk: July 2017

Let's Talk! v9.0 went live on Friday, July 7, 2017 New Features:   Phone to Ticket This feature will equip districts/schools with a means to have a track record of their phone calls and interactions with their customers. Districts and

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How to Assign a Ticket to a Team

If your team receives a Ticket that should really be answered by a different team, you can reassign the Ticket to a completely different team by changing the Topic. The owner of that Topic will receive an alert notifying them

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