Automatically send Onflo ticket and asset information to your other business systems. Overview Webhooks let Onflo automatically send information to another system the moment something happens. When a ticket is created or an asset is added, Onflo can instantly push the details you choose - the subject, the description, the asset ID - into a...
How customers create and manage the tokens that let their software connect to the Onflo API Overview API Tokens is a feature in Onflo Settings that lets a customer generate a secure key which their own software can use to connect to the Onflo API. Onflo describes it on the page itself as: “API tokens...
Ideas and ready-to-use templates to help you introduce or reintroduce Onflo to your community. Choose Your Approach There’s more than one way to introduce your service desk to your community. The approach you choose will depend on your district’s communication style and how prominently you want the Onflo name to appear in your public-facing communications....
Build a custom list of assets by searching, pasting, or scanning — then run bulk operations on them Overview Edit Assets lets you assemble an exact list of assets without building filters. You can search for assets one at a time, paste many Asset IDs or Serial Numbers at once, or scan them with a...
New triggers, stop-after control, and execution sequencing for Ticket and Asset workflows Overview This release introduces three enhancements to Workflows that give you finer control over when a workflow runs and in what order. You can now target ticket creation and ticket updates separately, stop a trigger’s workflow chain once a workflow matches a record,...
Importing assets, applying configurations, and building reusable configurations This guide covers three related areas of Asset Import in Onflo: 1. Asset Import Wizard: used to bring asset data into the system 2. Saved configuration: to speed up an import 3. Configuration Wizard: to create and edit those reusable configurations Each section includes an overview, key features, prerequisites, step-by-step instructions,...
New platforms take time to become habits. Checking Onflo daily surfaces issues before they escalate, equips leaders with real-time insights, and turns service data into strategic advantage. Make Onflo part of your team's daily rhythm with these proven, role-specific routines. Five minute habits that reveal pain points, prevent escalations, and drive accountability. 5-Minute Habits for...
Creating positive customer experiences can help your district build trust, retain families, and increase engagement across your school community. K12 Insight developed professional development and training opportunities to help staff members assess the service they provide and turn them into true customer experience superheroes who provide SUPER service with every interaction. Service-driven Understanding Positive, patient,...
You can audit your topics with the Topics Comparison Report to determine which topics are being used most frequently, and which topics are receiving few to no tickets. From Analytics, click Comparison, then Topics. The graph on the report shows Cx scores and response time, divided into four quadrants: Top left: tickets with high Cx...
