TELEPHONY & CALL CENTER | ONFLO

Because Every Call and Every Minute Counts

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A unified desktop with one pane of glass

Onflo boosts call management efficiency. Eliminate tool-switching, reduce wait times, and spend more time helping people (instead of routing calls).

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Comprehensive without complexity

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Formidable Features that Empower Your District

Custom Caller Experience

District-branded greetings, custom hold music, and optional callback or voicemail routing

Business Hours & Holiday Routing

Automate call handling based on district hours, early dismissals, closures, and holidays

Specialized Call Queues

Route sensitive calls to customized queues with skilled agents to ensure quick and helpful resolutions

Supervisor Dashboard

Empower supervisors with real-time queue management, call monitoring, listening, and barge-in capabilities

Real-Time Reporting & Dashboards

Track key metrics like call volume, wait time, resolution time, and agent performance with custom dashboards and reports

VoIP & Virtual Softphone

Built-in VoIP softphone gives districts scalable, hardware-free communication that works anywhere

Real Results. Meaningful ROI.

90%

of customers rate an "immediate" response as important or very important

Source
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96%

of customers expect companies to make it easy to switch channels without the need to repeat information

Source
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District Partners Love Us

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We implemented Onflo just before the pandemic. It quickly became essential across departments. As inquiries surged, Onflo kept us organized and responsive. 

The impact is remarkable. Phase 1 delivered $1.67 for every $1 invested. By 2024, we were managing nearly 7x more service interactions with even bigger ROI after leveraging Onflo’s workflow and AI automation capabilities. 

Building on that success, we launched Onflo’s digital call center and AI chatbot. And we continue to explore further expansion.

Melissa Musselwhite
  • Director of Student Support & Programs
  • Pasco County Schools

Melissa Musselwhite

Executive Director of Student Support
Pasco County Schools (FL)

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“When a staff member’s social media post suddenly went viral, calls from across the country started flooding our switchboard.

Onflo alerted us before the news cameras showed up. That golden hour gave us time to prepare and respond effectively. 



We weren't caught flat footed or reactive as we buckled up to manage a national flashpoint. Onflo kept us focused on what matters most.”

Dr. Jane Stavem
  • Superintendent (2020-2025)
  • Sioux Falls School District (SD)

Dr. Jane Stavem

Superintendent (2020-2025)
Sioux Falls School District (SD)

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“Onflo replaced multiple, isolated, ticketing platforms in our district with great success.

We experienced cost savings, streamlined processes, and established a simplified tech stack.

Most importantly, we created conditions for cross-functional collaboration and support across all district functions, all in one place.”
Ashley Cowger
  • Chief Systems Officer
  • Indianapolis Public Schools (IN)

Ashley Cowger

Chief Systems Officer
Indianapolis Public Schools (IN)

Onflo is where operational excellence meets a culture of service. Together, we help your district keep its promise to students, staff, and families. Anywhere. Anytime.

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