K-12 IT Service Management Software
Resolve IT Requests Faster with a Help Desk Built for Schools

Trusted by districts nationwide
















K-12 IT help desk capabilities
Everything your school IT help desk needs. In one place.
Unified portal to receive, prioritize, assign and resolve support requests across every school.
Intelligent Ticket Management
Auto-categorize, prioritize, and assign every request, with AI-powered summaries and past ticket insights for each ticket.
Multi-Channel Service Delivery
Capture requests from call center, email, chat, mobile apps, and web forms with full conversation and ticket history.
K12-specific Automated Workflows
Easy to build location-based routing rules, notifications and escalation workflows tailored to your district.
Technology Ecosystem Integration
Easy integration with all enterprise systems: SIS, HRIS, IT, Facilities, Financial and more for smooth operations.
AI Powered Self-Service Capabilities
Reduce volume of manual ticket resolutions with an intelligent chatbot to help address common issues.
Dedicated Requestor Portal
Authenticated portal to show past ticket history, and allow teachers and family to raise tickets on behalf of students.

"It’s hard to quantify the many hours Onflo is saving our team. It ensures that we’re responding quickly and that messages don’t get lost in email. The enhanced customer satisfaction—thanks to fast and accurate communications—is a priceless value-add."
"What makes the platform so effective is that it works across the district. From IT to finance to HR, every team can tailor it to their needs while staying aligned with our broader goals."
The Onflo advantage for district IT
ITSM Powered by a Unified Service Desk
ITSM + ITAM Linkage
Linkage to show assigned assets and raise requests for specific devices.
SIS Integration
Avoid scrambling across fragmented data and know the past ticket history of each requestor.
Unified Request Management
Grow synergies and split tickets across IT and non-IT requests covering transportation, HR, facilities and more.
Synced with Digital Call Center & AI Chatbot
Receive and resolve IT tickets from calls, chats, SMS, emails and more on the same platform.
Why K-12 IT leaders choose Onflo
Why K–12 leaders choose Onflo
Purpose-built for the cross-departmental realities of school districts.
Request a DemoFaster Response Times
Keep every request organized, prioritized, and assigned automatically so your team can reduce response times.
Increase Team Productivity
Automate ticket routing, approvals, notifications, and escalations with configurable, automated workflows to reduce manual work.
Improve Visibility Across Your District
Track every request, SLAs, monitor workloads, and gain real-time insight into service performance across schools and departments.
Simplify District-Wide Operations
Manage incidents, requests, assets, and workflows from one centralized platform.
Deliver Better Service Experiences
Give families, teachers and staff an easy way to submit requests, track progress, and access helpful resources — all from one self-service portal.
Gain Actionable Insights
Identify recurring issues, track trends, and use reporting to improve technology services district-wide.
Trusted by K-12 districts
"Onflo replaced multiple, isolated, ticketing platforms in our district with great success. We experienced cost savings, streamlined processes, and established a simplified tech stack. Most importantly, we created conditions for cross-functional collaboration and support across all district functions, all in one place."
Transform K–12 IT service management today
Join modern school districts leveraging Onflo to reduce IT support wait times and improve stakeholder experience.
Request a personalized demo