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K12 Insight is now officially Onflo! Learn more

K-12 IT Service Management Software

Resolve IT Requests Faster with a Help Desk Built for Schools

AI-powered automated ticket routing and self-service resolution
Real-time SLA tracking and performance analytics
Integrated asset lifecycle tracking for better visibility
Onflo IT service management dashboard for K–12 school districts, showing a live ticket queue with urgent, assigned, and resolved requests

Trusted by districts nationwide

Yonkers Public SchoolsThe School District of PhiladelphiaPalo Alto Unified School DistrictFairfax County Public SchoolsDallas Independent School DistrictCharlotte-Mecklenburg SchoolsCleveland Metropolitan School DistrictDouglas County School District
90%
faster ticket resolution
ROI via automated workflows
35+ min
saved per technician per ticket
40%
savings on customer service cost

K-12 IT help desk capabilities

Everything your school IT help desk needs. In one place.

Unified portal to receive, prioritize, assign and resolve support requests across every school.

Intelligent Ticket Management

Auto-categorize, prioritize, and assign every request, with AI-powered summaries and past ticket insights for each ticket.

Multi-Channel Service Delivery

Capture requests from call center, email, chat, mobile apps, and web forms with full conversation and ticket history.

K12-specific Automated Workflows

Easy to build location-based routing rules, notifications and escalation workflows tailored to your district.

Technology Ecosystem Integration

Easy integration with all enterprise systems: SIS, HRIS, IT, Facilities, Financial and more for smooth operations.

AI Powered Self-Service Capabilities

Reduce volume of manual ticket resolutions with an intelligent chatbot to help address common issues.

Dedicated Requestor Portal

Authenticated portal to show past ticket history, and allow teachers and family to raise tickets on behalf of students.

Onflo ITSM screenshot — Intelligent Ticket Management

"It’s hard to quantify the many hours Onflo is saving our team. It ensures that we’re responding quickly and that messages don’t get lost in email. The enhanced customer satisfaction—thanks to fast and accurate communications—is a priceless value-add."

Dr. Scott Menzel, Superintendent, Scottsdale Unified School District (AZ)

"What makes the platform so effective is that it works across the district. From IT to finance to HR, every team can tailor it to their needs while staying aligned with our broader goals."

Brad Murdick, Executive Director of Digital Strategy, Indianapolis Public Schools (IN)

The Onflo advantage for district IT

ITSM Powered by a Unified Service Desk

ITSM + ITAM Linkage

Linkage to show assigned assets and raise requests for specific devices.

SIS Integration

Avoid scrambling across fragmented data and know the past ticket history of each requestor.

Unified Request Management

Grow synergies and split tickets across IT and non-IT requests covering transportation, HR, facilities and more.

Synced with Digital Call Center & AI Chatbot

Receive and resolve IT tickets from calls, chats, SMS, emails and more on the same platform.

Onflo

Why K-12 IT leaders choose Onflo

Why K–12 leaders choose Onflo

Purpose-built for the cross-departmental realities of school districts.

Request a Demo

Faster Response Times

Keep every request organized, prioritized, and assigned automatically so your team can reduce response times.

Increase Team Productivity

Automate ticket routing, approvals, notifications, and escalations with configurable, automated workflows to reduce manual work.

Improve Visibility Across Your District

Track every request, SLAs, monitor workloads, and gain real-time insight into service performance across schools and departments.

Simplify District-Wide Operations

Manage incidents, requests, assets, and workflows from one centralized platform.

Deliver Better Service Experiences

Give families, teachers and staff an easy way to submit requests, track progress, and access helpful resources — all from one self-service portal.

Gain Actionable Insights

Identify recurring issues, track trends, and use reporting to improve technology services district-wide.

Trusted by K-12 districts

"Onflo replaced multiple, isolated, ticketing platforms in our district with great success. We experienced cost savings, streamlined processes, and established a simplified tech stack. Most importantly, we created conditions for cross-functional collaboration and support across all district functions, all in one place."

Dr. Jane Stavem
Superintendent (2020–2025), Sioux Falls School District (SD)

Transform K–12 IT service management today

Join modern school districts leveraging Onflo to reduce IT support wait times and improve stakeholder experience.

Request a personalized demo