News & Blog
A New Chapter: K12 Insight’s Unified Service Desk for Customer Service Excellence
K12 Insight’s Let’s Talk Unified Service Desk is evolving, streamlining operations and transitioning research to Sogolytics.
The ROI Case for Upgrading Customer Service in Public Schools
School boards and superintendents can't afford to overlook service quality
2024 Year in Review: Over One Million Dialogues and Counting!
This year was one of connection and transformation for our growing Let’s Talk community. Watch our 2024 Year in Review.
Come What May, We Will Find a Way
K-12 leaders have the power to calm fears, build trust, and guide communities, even during uncertain times.
Cleveland Metropolitan School District launches new platform to improve customer service
CMSD launches Let’s Talk to streamline support, speed up responses, and strengthen connections with families and staff.
K12 Insight honored in the 2024 EdTech Breakthrough Awards.
K12 Insight wins 2024 EdTech Breakthrough Award for its next-gen K-12 customer service platform transforming school operations.
IT Efficiency: Strategies from Leading K-12 Districts
IT leaders use K12 Insight’s AI-powered Let’s Talk to streamline support, boost efficiency, and modernize district tech operations.
AI Magic in Education: The Customer Service Revolution
Use AI to streamline processes, boost efficiency, and deliver 24/7 support for better internal operations and customer satisfaction.
Setting priorities: Essential vs. Desirable in schools
When you’re running a school district, you have to make a lot of tough decisions about what’s “nice to have” and what you need to have. And as ...